HOW TO START A RETURN:
- Log in to your account at returns.rokfit.com:
- Enter your email address and click Continue.
- Open the email from RokFit, copy the six-digit verification code, and return to the online store.
- Enter the verification code to log in.
- Select the order you want to return:
- If your order contains multiple items, select the specific items you want to return.
- Choose a return reason and, if necessary, add a note for our team.
- Click Request Return.
- If your return request is approved and requires shipping, you’ll receive an email with shipping instructions and a return label (for domestic orders only).
Once your product is returned and processed, you will receive a refund for the product cost (original shipping costs are non-refundable) or an exchange confirmation (if applicable).
REASONS FOR PRODUCT RETURN:
- Changed mind
- Did not fit
- Not what I expected
- Item is damaged
- Received wrong item
Important: All returns must be authorized by filling out the return form at returns.rokfit.com and must meet the requirements outlined below.